Contact us
- [email protected]
- Hours
- Sun–Thu, 9:00–18:00 (AST). We reply within one business day.
- Address
- Prince Turki Bin Abdulaziz Street, Al Khobar, Saudi Arabia
Frequently asked questions
How do I book a flight?
Search your route and dates, pick a departing (and returning) flight, choose the fare that suits you, enter each traveller's details, and pay — your e-ticket is issued right after payment.
How do I pay?
You can pay securely inside the app with Apple Pay or a credit/debit card. Payment is encrypted and processed by our payment provider; we never store your card details.
Are the prices final?
Yes — the price you see includes our service charge, and VAT is handled as required (shown inclusive for domestic travel, zero-rated for international). There are no hidden fees added at the end.
Where is my e-ticket and invoice?
Your booking reference, airline PNR and ticket numbers appear on the confirmation screen and are emailed to you. Your tax invoice is available from the booking details.
Can I change or refund a ticket?
This depends on the fare rules of the ticket you bought (shown as Light / Standard / Flex before you pay). To request a change or refund, email [email protected] with your booking reference.
How do I delete my account?
Open the Account tab and tap "Delete account". This removes your login, profile and loyalty points. Issued tickets and their invoices are kept in anonymised form as financial records we're legally required to retain.
I'm having trouble signing in.
You can sign in with Apple, Google, or email. Email sign-in sends a 6-digit code to your inbox — check your spam folder, and make sure the email matches the one you registered with. Still stuck? Email [email protected].