How do I search and book a flight?
Enter your route, dates, and number of passengers on the home page, then compare the available flights. Pick the one that suits you, enter each passenger's details, add any extras, and pay securely to complete the booking.
Is my booking confirmed instantly?
Yes. Once your payment is approved your booking is confirmed and your e-ticket is issued within seconds. There is no waiting for manual approval.
How do I receive my e-ticket?
Your confirmation and e-ticket are sent by email, SMS, and WhatsApp right after a successful booking. If you have an account you can also view and download them from your bookings at any time.
Can I book for someone else?
Yes. You enter the traveller's name and details exactly as they appear on their passport or national ID at the passenger step. You do not need to be one of the travellers to make the booking.
Which payment methods can I use?
We accept Mada, Apple Pay, and major Visa and Mastercard cards through a secure checkout.
Is my payment secure?
Yes. Payments are processed through a secure, PCI-compliant gateway, and your full card details are never stored on our servers.
What currency are prices shown in, and is VAT included?
Prices are shown in Saudi Riyals (SAR). Any applicable taxes and service charges are shown clearly at checkout before you pay, so the total you see is the total you're charged.
How do I change or cancel my booking?
Open the Manage Booking page or contact our support team, and we'll process the request for you. Whether a change or cancellation is allowed, and any fee for it, depends on the airline and the fare rules of your ticket.
Which tickets can be refunded?
Only refundable fares can be refunded. Whether your ticket is refundable depends on the airline and the fare you booked. The fare conditions are shown before you pay. You can review the details on our Refunds & Cancellations page.
How long does a refund take?
Once a refund is approved, the time to reach your account depends on the airline and your bank or card provider, so it can take a few working days. We'll keep you updated on the status.
What baggage allowance do I get?
Baggage allowance depends on the airline and the fare you book. Your included cabin and checked baggage are shown during booking and on your e-ticket. Where the airline supports it, you can add extra baggage at the booking step.
How and when do I check in?
Check-in is handled by the operating airline, usually through its website or app, or at the airport counter. Check-in windows and any online check-in options are set by the airline, so confirm the timing directly with them.
What is the Flighterz business portal?
The business portal is our self-serve platform for companies. Employees book their own flights within company policy, finance manages a shared wallet and credit line, and leadership sees every trip and cost in one place, in Arabic and English.
How does my company register for the business portal?
Your company can sign up on the corporate registration page at /corporate/register. Once your account is set up you can invite employees, set travel policy, and manage everything from one dashboard.
How do the wallet and credit work for companies?
Registered companies can top up a shared wallet to pay for bookings, and eligible companies can be granted a credit line to book now and settle later. Available limits and terms depend on your company's account setup.
How do I contact support, and what are your hours?
Our support team is available 24/7 in Arabic and English. You can reach us any time by email at [email protected] or through the Contact us page.
Still need help?
Our support team is available 24/7 in Arabic and English.